Returns & Refunds
We want you to be happy with your order. This Returns and Refunds policy explains how returns, exchanges, and refunds work when you shop with Greenbqt, operated by Galaxie420 UG (haftungsbeschränkt).
1. RIGHT OF WITHDRAWAL
If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To start a return, please contact us at info@greenbqt.com within this period, letting us know which items you would like to return.
2. CONDITION OF RETURNED ITEMS
To be eligible for a return, products must be unused, in their original condition, and, where possible, in their original packaging. For hygiene reasons, products that have been unsealed or used, such as opened rolling papers or used pipes, cannot be returned unless they are faulty or were delivered incorrectly.
3. HOW TO RETURN AN ITEM
Please contact us at info@greenbqt.com before sending anything back, so we can confirm your return and provide instructions on where to send the item. Once we receive your return, we will inspect it and let you know whether it has been approved.
4. RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer, unless the item you received was faulty, damaged, or not what you ordered, in which case we will cover the cost of return shipping.
5. REFUNDS
Once your return has been received and inspected, we will process your refund to the original payment method used at checkout. Refunds are typically issued within 14 days of us receiving the returned item. Please note that it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider.
If you paid for Insured Express Shipping, this shipping fee is non refundable unless the return is due to a fault on our part, such as an incorrect or defective item.
6. EXCHANGES
If you would like a different product instead of a refund, please contact us at info@greenbqt.com and we will do our best to arrange an exchange, subject to stock availability.
7. FAULTY OR DAMAGED ITEMS
If your order arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible at info@greenbqt.com with a description of the issue and, where possible, a photo. We will arrange a replacement, repair, or refund at no additional cost to you.
8. NON RETURNABLE ITEMS
Certain items cannot be returned for hygiene and safety reasons once they have been unsealed or used, including rolling papers and any product marked as sealed for hygiene purposes at the time of purchase. This does not affect your rights in relation to faulty or incorrectly delivered products.
9. CONTACT US
If you have any questions about a return, refund, or exchange, please get in touch:
Email: info@greenbqt.com
Phone: +49 179 3511040
Galaxie420 UG (haftungsbeschränkt)
Am Kirchwege 1, 34519 Diemelsee, Germany